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BergerNews January 2002

Berger Software MAKING IT work for YOU

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Welcome to BergerNews

Welcome to our first email newsletter.

We will use this email format to provide updates on developments within Berger that may be of interest to you. The email format is very convenient as it is easy to produce, circulate, easy to link to additional information, makes feedback simple and it saves trees.

Please feel free to circulate BergerNews to other people in your organisation or add names to our circulation list. Also, we welcome feedback on any/all topics. Simply send some feedback on BergerNews.

Since we cover several diverse market segments, some of the topics we cover will not apply directly to you. Nevertheless you will gain some insights into the full range of products and services we offer, and who knows where this may lead.

Introducing … Data Quality Services

For some time we have been aware that data quality is often the Achilles heel of CRM systems. Poor data quality leads to low user confidence and decreased use. It is a difficult problem since the data is accumulated by a diverse group of users and it is quite volatile. So even if data quality is achieved it immediately starts to degrade.

To assist our CRM clients in managing the quality of their data we are introducing two new services; Data Quality Audit and Data Quality Management. The Data Quality Audit is designed to assess the quality of your data and the Data Quality Management will assist you to rectify problems and prevent their recurrence. The attached brochures provide further details on the assistance our specialist team can offer. If you wish to address your data quality issues please contact your account manager.

Extension of warranty on Fixed Quote work

Effective 1 March 2002, we are extending the warranty on Fixed Quote work which will now carry a 30 day warranty from the date of signed Acceptance. This does not reduce the need for completing the normal Acceptance Test, however it will provide even greater confidence for those clients seeking to ensure their developments fit within defined budgets. Your quote will detail the reporting procedures for warranty work.

Revised Charge Rates

It’s been over 16 months since we last adjusted our rates to reflect changes in our costs. While we always strive to minimise increases, we need to maintain industry remuneration levels in order to attract and retain quality IT staff. Movements in the industry have been lower than in previous years, and this has allowed us to limit increases. The attached rate sheet comes into effect 1st March 2002 and still provides very competitive prices when compared against similar software suppliers.

New R&D team

Effective 1 January we formed a dedicated R&D team. In the past R&D projects were carried out by client support teams and had to compete for priority with client work. By forming a core team dedicated to R&D we expect to generate a regular flow of new product developments.

The R&D team is being drawn from the client support teams, so individuals will gradually take on the new roles as current client projects are completed.

New Staff and Promotions

I am pleased to be able to welcome new staff and congratulate staff on recent promotions;

Stefan Dique has joined our Melbourne office to assist with the support of our Warehousing and Distribution clients. Stefan has 10 years industry experience and will be a valuable addition to the team.

Mark Power has joined our Melbourne office to assist with the support of our CRM clients. Mark has several years experience using Visual FoxPro and various Microsoft technologies.

Lars Moller has been promoted to the position of Team Leader of the Logistics Team replacing Peter Wood. Peter has led the team for the past decade, but has gone into semi-retirement and now works on a part-time basis. Lars has been with us for over 10 years and has extensive experience in every aspect of Warehouse Management projects.

Helen Peterson has been promoted to the position of R&D Team Leader. Helen has had extensive expertise in a broad range of projects, including a number of R&D projects over the years.

Duncan Lawlor has been promoted to Technical Project Leader working in the new R&D Team. Duncan has shown exceptional technical skills through a number of R&D activities over the past 18 months. Duncan was the key developer for both eXpedite and eZorder.

Mark Sze has been promoted to Project Leader. Mark has demonstrated excellent client and technical skills over the relatively short period that he has been with us.

Visitors welcome

You have most probably visited our website www.bergersoftware.com.au in the past. We are using it actively both to promote our products and services and for recruitment. We maintain an up-to-date News page, which provides information on general company announcements, new clients, case studies and products. So we welcome you to “drop by”.

Here is a list of items added in the past six months; -

News

	8 January, 2002 - Solvay selects Berger HealthCare for its pharmaceutical field force Leading pharmaceutical company selects Berger Software CRM solution.
	4 October, 2001 - 3M Pharmacy Products to use Berger Healthcare CRM 3M Australia's Pharmacy Products Division has selected Berger Healthcare as the basis of the CRM solution for its sales force.
	15 August, 2001 - Berger Software to provide Cardiff TELEform solutions Berger Software has signed a Dealer Sales agreement with CAYLX Software (Pacific) Pty Limited to resell the Cardiff TELEform software as part of Berger's Logistics, eCommerce and CRM solutions.
	13 August, 2001 - RMS Distribution Services implements Contract Warehousing RMS Distribution Services, one of Australia's most flexible mid-sized providers of supply chain services, has selected the Berger Contract Warehousing solution to automate its logistics operations.
	25 July, 2001 - Concept Logistics implements Contract Warehousing Innovative market leader selects Berger Contract Warehousing solution.

Case Studies

	11 November, 2001 - Kagan Bros Contract Warehousing firm saves a "truckload of money" using Paris & eXpedite
	11 November, 2001 - Barbeques Galore Aussie BBQ retail chain gets immediate return from Paris and eXpedite
	4 September, 2001 - Maxxium Premium wine & spirits distributor turns data into decisions
	23 August, 2001 - BRW Magazine reviews Berger's CRM solution at 3M 3M re-invents its relationships - By David James As its profits tumble, a company known for its innovative products is urgently trying to find new ways of selling to old customers From BRW Vol. 23 No. 33, August 23, 2001
	21 August, 2001 - The 15 per cent Rule 3M have always promoted innovation and initiative within their staff. This has been a vital ingredient in their success. From CRM MAGAZINE July 2001

User Days

We will be holding our User Days for Logistics and CRM clients in February and March. We will present some recent product developments plus of course the regular user forums. You will be receiving separate invitations but mark your diaries for Distribution 21 February, Contract Warehousing 27 February, CRM 7 March.

CRM White papers are available from our web site – the current white paper is ‘The Foundations of CRM success’. To request a copy click here.

We hold regular seminars on various aspects of CRM. Our invitations have been sent to a mailing list we have established over time. If you would like to be added to the mailing list please follow this link

Please forward this newsletter to others in your organisation or add their details to our mailing list.

We have sent this first copy of BergerNews to a list of our client contacts. If your wish to be removed from the list click here.

Well, that’s about it… until next time.

Kind regards

Robert Kery

Managing Director